Global Market Analyst is one of the world’s largest collection of market research. We offer up to date, unbiased market research data and SWOT analysis on industries, countries, markets and companies, as well as on-demand report authoring in order to meet your specific needs.

Below are some prime situations where marketing research can be of value to the success of your business:

• Determining the viability of a new market for your company to enter.
• Estimating market size/share/adoption rate for investment or business planning.
• Identifying new product/service opportunities and value-added offerings.
• Risk management - identifying what risks pose the greatest threat to your business.
• Understanding what customers expect of you and how well you are delivering.
• Root cause analysis for lost business or customer defections.
• Identifying your most profitable customer segments and how to protect them.
• Developing the right price points/identifying bundling opportunities.
• SWOT intelligence on competitors to plan business strategies/identify M&A scenarios.
• Understanding how customers perceive your market positioning relative to competitors.
• Determining the most effective marketing/advertising channels to support your business.

Here are some scenarios and trigger points that tell you the time is right for marketing research:

• You have zero, limited, conflicting, or even suspect information about a business issue that needs to be addressed now.
• You know or sense that all is not right with your customers - or distributors - or suppliers – or partners – or investors.
• You are losing ground to competitors, but are not sure why..
• You need to perform due diligence for M&A or divestiture planning.
• Groups or individuals within your company do not recognize the existence of a problem or its magnitude, and you need independent validation.

Global Market Analyst contains over 100,000 market research reports and the collection is growing on a daily basis. In addition, our powerful online tools lets you search and filter results in order to get accurate results in a minimum time. We also work with renowned publishing partners in order to provide accurate research data and analysis.

How do i use the Global Market Analyst?

Global Market Analyst is an online tool that streamlines the process of searching for specific reports by using search keywords and other filtration criteria such as industry sector or country/region. Once you have found what you are looking for, placing an order is an easy task and totally adheres to current security standards.

If you wish to contact our customer support, please feel free to use the Contact page in order to submit a ticket, and our support team with get in touch with you within 24 hours (excluding Friday and Saturday). Alternatively, you can call us on +971 4 439 0630 (International).

Customer service hours are from Sunday through Thursday 8:00 a.m to 5 p.m UAE time (GMT+4)

Please note that the above timing are for customer related enquiries. Report delivery is usually within 30 minutes from the time or placing an order and confirming the payment. Please refer to the Orders, Payment and Delivery section of this FAQ for more details.

Why do i need to register?

You can browse most of the site pages and areas, search for reports and even download samples and review the content. However, when you want to place an order, you will have to register a new account or sign in using your existing account in order for us to send you a copy of the products you ordered.

Registering an account also has other benefits such as:

• Ability to track your orders and review your purchases history anytime.
• Subscribe for updates and notifications about new report additions and promotions.
• Collecting reward points to be redeemed against future purchases.

How can i register?

Registration is simple, all you have to do is go to http://globalmarketanalyst.com and enter your name and email. Once you click on the submit button, you will receive an activation email with a link that you click in order to make your account active. From this point, you can login with your new account.

The password will be auto generated and included in your confirmation email, you can change it later once you activate your account and login to the site.

The activation email is usually sent immediately, but in case you did not receive it, please make sure, that support@globalmarketanalyst.com is on your email sender’s safe list and that the email did not go to your spam box.

You can request the activation email to be resent again by just clicking forgot password and entering your email address. If you wish to provide more information, you can do it later by going to the account profile page and edit your personal information.

How can i sign in?

Create an account: see above answer on how to create a new account.

Please note that we do not collect any personal information or contact emails or numbers from your social account, other than the information required for us to be able to identify you as a valid user, send you purchased products and enable our customer support to interact with you.

The information collected during a sign in using your social account will depend on the provider, but usually it is:

• Email address
• Full name
• Country

Since the process is totally secure, you don’t need to worry about your credentials. Once you click on one of the social networking icons on the Global Market Analyst home page or sign in page, you will be automatically redirected to the provider secure page where you provide your credentials. As soon as you sign in, you will be redirected back again to the Global Market Analyst and will notice that you are already signed in.

I forgot my password, how can i recover it?

You can retrieve your password simply by going to the sign in section and click on the “forgot password” link, enter your email and click on submit. Your password will be sent to your mailbox within a few seconds.

Please note that this option is only valid for users who have registered a new account as opposed to directly signing in using a social networking account.

How can i search for a particular report?

We provide many search options and filtration tools in order for you to quickly find what you are looking for.

The home page will allow you to quickly go through reports by sector, type or country/region. You can conduct searches using the following criteria:

• Keywords: enter one or multiple keywords and click on search. Our powerful search engine will cross match your keywords against the thousands of reports we have online, and will present you the results ordered by publishing date. You can change the sorting to “Relevance” in order to get the top ranked results first.
• Publishing date
• Price range
• Industry Sector
• Country or region
• Report type

I found what I’m looking for, how can i buy it?

You can buy a report by adding them to your shopping cart and then following the steps in order to make the payment. Please refer to the following screenshots:

Figure 1 - Browse or Search page	Figure 2 - Report Page
Figure 3 - Printer friendly page

How can i pay online?

Paying online is an easy process that should not take more than a few minutes to complete. Please ensure that you have access to the email address you registered with and simply follow the steps once you have added the desired reports in your shopping cart.

Is there any tax or shipping charges?

No. Since the report(s) will be delivered by email to you, there will be no additional charges.

What about payment security?

At Techknowledge, we take your security very seriously. We work with several security experts in order to provide you with the most pleasant user experience while keeping your personal and transactional data safe and secure.

Network International

We currently support VISA and MASTERCARD Credit Card payment, and we are offering that through Network International , one of the renowned and leading Payment Gateways in the MENA region, which is also the first independent vendor certified by both Visa & Mastercard for online payment in the Middle East.

Payments through Network International are totally secure, SSL RSA 2048 V3 encrypted and support 3D Secure as well.

GoDaddy

In terms of securing data communications, we have collaborated with GoDaddy in order to secure all the site areas that require passing sensitive and personal information between your computer and our servers (sign in, register, Profile data, placing an order...).

You can ensure that communication is totally secure between the site and your computer and that no data is compromised during your interaction with the site by checking the SSL lock on your browser URL bar as shown in this screen (Figure 4), or by clicking on the GoDaddy Seal icon at the bottom of the site.

Figure 4 - SSL Encryption	Figure 5 - Godaddy Identity Confirmation

How can i track my orders?

All your orders are recorded in our system and can be reviewed later. You can access your past orders information and details, download or print invoices or make payments towards pending orders by going to the Customer Orders tab

When can i get the report i just bought?

In most cases, reports are usually delivered within 30 minutes from the time of completing the order and purchase (our 24/7 support team will be able to provide you with the purchased reports including transactions made during weekends).

However, in some cases, some industry reports may require additional authoring and customizations so that we ensure that you get the most up to date market research information. In addition to that, we will provide within 24 hours an updated version of the report free of charge in case there are any major updates happening during the next day that might affect the accuracy of the data provided in the initial report.

Report Delivery

Report are always delivered in PDF format to your mailbox (the one you used to register on the site), and our customer support will get in touch with you as soon as the report has been sent in order to provide you any assistance if you need to.